What a charmer!

Yesterday I had to run to the post office, so I put William in the front carrier. He loves looking around and watching people. Waiting in line I noticed that a couple of the workers were pretty upbeat while a couple seemed to be pretty cranky. As I stood in the front of the line waiting for my turn, the next spot opened, and instead of saying "I can help the next person" the lady made eye contact with me and did a head nod that said "It's already been a long day so you better not have a complicated request or a stupid question." I walked over to her and told her what I needed with her hardly looking up the whole time. I think Will could sense her crankiness and didn't like it because he let out a loud "ah-gooo!" as he put on his biggest grin for this postal lady. It did the trick! I think he melted her heart. She completely changed and was so nice to us until we finished. Way to go William!